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Customer Support

Welcome to Customer Service!

If you have questions about an existing order, placing a new order, or just general product information, you can e-mail us at, or call us toll free at 1 (800) 824-2433 (International calls 1-865-686-4862.) Our Customer Service Representatives will be happy to answer any questions ysou may have.

Customer Service Operating Hours (E.S.T.):
Monday through Friday 9:00am – 6:00pm

To facilitate a prompt reply to your e-mail, please provide the following information:
Your Name
Order # (if applicable)

How would you like us to respond?
If by e-mail, please include your e-mail address.
If by fax or phone call, please provide us with a telephone number.

Company Address
5613 N Broadway
Knoxville, TN 37918

To Place an Order
Our Online Store:
Use our secure electronic shopping cart.

Toll Free Credit Card Ordering: 1-800-824-2433 Fax: 1-865-686-4881
Using our order form to plan your phone order is convenient! Call Monday–Friday 9:00 AM–6:00 PM Eastern Standard Time. Mastercard, Visa, American Express or Discover are accepted. Sorry! No C.O.D.

Fax your Credit Card Order: 1-865-686-4881

Mail Order
Just mail the order form, money order or cashier’s/personal check with the correct amount.
Send to:
5613 N Broadway
Knoxville, TN 37918

email Your Order: See our Privacy and Security section for more information.

If you are not satisfied with items you purchased, for whatever reason, please call our office to arrange a settlement immediately. For details, please see Returns/Exchanges/Repairs below.


Orders will normally ship out within 1 business day. Normal methods of shipping are UPS ground service and Post Office service. Gift Certificates also available but orders are not sent gift-wrapped.
Need it fast? Please ask our sales person to review the quick delivery options that are available.

Out of Stock/Back Orders
We will notify you if your request is currently out of stock. In most cases, back orders should be received within 3–4 weeks.

Please have your Invoice No. and/or customer No. ready and call us to get a return authorization No. within 7 days of receipt. Unauthorized returns will be rejected without liability. Unless it is proven to be a manufacturer’s defect, improperly used merchandise will not be accepted for refund or exchange. We will repair or replace manufacturer’s defective merchandise at no charge. Videos and books can be only exchanged for the same title if defective from the manufacturer.

Attention! Weapons Buyers . . .
You must check Federal, State and Local laws because weapons may be illegal in your area. will not sell weapons to minors and disclaims all liability from the sale and use of products in this online store. Products may vary slightly due to different shipments by the manufacturers.